THE USE OF CHATGPT IN THE ENGLISH LEARNING AT BUSINESS ENGLISH COMMUNICATION PROGRAM

Abstract

This research explores the role of ChatGPT in the English learning process. It focused on the impacts and the effectiveness of using ChatGPT. It examined how students engage with this AI-powered tool in their English language learning, particularly in enhancing communication skills needed for professional business contexts. The study was conducted in Business English Communication Program. It used in-depth interview protocol to figure out data on the use of ChatGPT and the students’ perceptions towards the use of such application. Through a descriptive qualitative study, the findings reveal that students find ChatGPT helpful in improving their communication skills, with the major responses indicating a positive impact on vocabulary acquisition and overall engagement in the English learning process. These insights highlight both the potential benefits and challenges of using AI in educational settings, contributing to the growing field of technology-enhanced learning.