THE RELATIONSHIP BETWEEN INTERPERSONAL COMMUNICATION WITH EMPLOYEE AND JOB SATISFACTION AT SAMUDERA INDONESIA GROUP MAKASSAR BRANCH

Abstract

This research is a qualitative descriptive study that aims to determine the relationship between leadership, interpersonal communication to employee job satisfaction and its effect on employee performance. This research used observation checklist and interview guide with three informants of employee in the Samudera Indonesia Group Makassar branch, were the technique of the data collection. The result indicates that the relationship of leadership on employee job satisfaction has a contribution. Interpersonal communication and work environment are directly related to job satisfaction. This relationship can be strengthened by individual personality that is openness to experience. The interaction between interpersonal communication and openness to experience can increase job satisfaction. This study uses a qualitative approach in which the data is processed through three qualitative data analysis, namely data reduction, data presentation and drawing conclusions.